Monica O'Brien is the author of the book Social Pollination: Escape the Hype of Social Media and Join the Companies Winning At It. Social Pollination provides a strategic blueprint that helps businesses leverage social media for crazy growth! For a limited time, purchase Social Pollination and get a free membership to Monica's private coaching forum.

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Networking

Back in college, my sorority had a rule when we were voting in new members: anyone who used the word “nice” to describe a rush candidate got sprayed with a Super Soaker.

Yeah, it’s weird. But we never made the mistake of voting in women just because they were nice. That’s the point.

It amazes me how many PR and marketing professionals talk about the importance of conversation – that numbers and fans and followers don’t matter, and that’s it’s actually about building relationships. I don’t disagree with them. The part I disagree with is the conversations they seem to want.

The conversations most people want are the ones where you nod your head in sheep-like agreement, write a comment like “Wow, that’s amazing!” and generally participate in the virtual circle jerk.

Continue Reading…

LijitAccording to the newest Small Business Marketing Health Check report from Hurwitz, the top business challenge for small businesses is by far attracting and retaining customers. As a result, most small businesses are turning to digital marketing channels. Over 70% of small businesses surveyed are using social media channels like blogs, Twitter, LinkedIn, and YouTube, while nearly 50% are using email marketing techniques.

The question the report poses is, how can we integrated social media efforts with email marketing to meet the challenge of attracting and retaining customers?

The best welcome email I’ve ever received

As you may have noticed, I recently revamped my website. In doing so, I added a new search service I’ve been meaning to look into called Lijit.

I first heard about Lijit through a fellow blogger, Grace Boyle, who works at the company. Several of my online friends were also using Lijit, so it was a service I definitely wanted to learn more about. My biggest question was, “Why use this instead of Google Search?”

My question was answered without me even asking, within a day of signing up for the service and setting it up on my site. Here’s the email I received from Grace:
best-welcome-letter-ever

You’ll notice I highlighted a few sections of the email that I thought were special:

  1. A simple personal greeting – fairly basic, shows me that the company at least knows my name and cares to use it.
  2. An entire introductory paragraph that is personalized with my website and exactly what I downloaded and when. Nope, this wasn’t a standard, automated email we send to everyone, so I read more closely.
  3. Over 11,000 users. Social proof. This demonstrates I’m in great company, and making a smart decision by using Lijit.
  4. SPECIAL SAUCE! I love special sauce. Let’s break it down:
    • This is a great, non-confrontational way to say “Hey, you missed some functionality we think you should use” without actually saying it.
    • “Don’t worry, we turned it on for you, because you are cool and we want to share our most useful secrets with you.” No need for me to do extra work to try it.
    • “The features will be live shortly.” A soft call to action to log in and see the new features.
  5. “A really special tip from me as your friend (not the company), to optimize your usage of Lijit as a blogger.” More personalization, more connection. And I have to admit, the tip is a simple but powerful one that I’ll definitely be using!
  6. “I hope all is well.” Email me back and let me know how you’re doing, even if you don’t have questions. We’re not just in business together, but we’re also friendly.

Overall, the email message was incredibly personalized and brought forward a ton of great features that told me why I should stick with Lijit.

So many companies tell me that their email marketing conversion rates are low (less than 10% opens), and my response is I wish more small businesses did this. Sure, it takes some time to send out personalized email messages to every new user, but it’s clearly a great investment. Besides, you can probably see how easy it would be to create a template and personalize it for different people, or even do something automated that’s a little more personalized.

UPDATE: MarketingSherpa just published research that shows the incredible benefits of putting more efforts into your email system.

Personalized email marketing pays

Personalized email marketing pays

The facts don’t lie: automation is half as effective as relevant, personalized content.

Integrating email marketing with social media marketing

Some companies think this has to be hard, but I can’t think of anything easier. Grace is the perfect example of someone who integrates email marketing with social media, because she blogs, tweets, and creates personal relationships with lots of people online. While I did find out about Lijit from Grace, she never once reached out to me to push the product. She always looked to establish a personal relationship with her outreach, with the fact that she worked at Lijit a far afterthought.

6 months later, when I was doing a site redesign, I thought of how I should try the service. Grace’s social media interactions are what planted the seed in my mind, while her follow-up email is what will keep me using the service and probably turn me into a brand advocate.

If you want to better integrate social media with your email marketing,

  • Hire people who already blog, tweet, and generally build relationships online to do your business development and/or community management.
  • Let those people initiate contact when someone new signs up for the service. You can switch your new user to more general newsletters after the initial contact.
  • Let them handle customer support from their personal accounts in addition to the company account. The roles are blending anyway.

Do these things to meet your goal of attracting and retaining customers.

How do you use email marketing? How do you integrate email marketing with social media?

PR professionals vs. bloggersI read a post by beauty blogger Krizia on Problogger today who feels that PR people are getting pushier with bloggers due to the recession. The post left me with two questions: 1) Are PR people really getting pushier? and 2) Is it really the recession that could be causing this?

To address the first question, what are PR people’s expectations, and are we as bloggers meeting them? The factors I see here are:

  • Do bloggers review products in a timely manner? The beauty blogger said she tests products for 2-3 weeks before reviewing them. In my experience, publicists send me follow up emails only days after I’ve received the book, asking when the review will be up. As a blogger, I need more time to read the book (because, you know, I actually do read it before recommending it). Are these timelines acceptable to PR professionals? Do they compare to traditional media timelines?
  • Do bloggers say the right things in the review? Do PR professionals expect to see a review no matter what, even if the review is lukewarm or bad?
  • What success indicators do PR professionals want to see? Comments, page views, social media mentions? Are we as bloggers communicating this information back to PR professionals?

For the second question, my intuition is that the “pushiness” is not due to the recession at all. Here are some other reasons PR professionals might come across as pushy:

  • Bloggers don’t respond like traditional media - I’ve written before about the reasons that traditional media outreach is vastly different from blogger outreach. The main gist is that bloggers often have different goals than traditional media, so the incentives are different.
  • Bloggers are getting greedy – It seems like every blogger wants a sponsorship deal these days. Whatever happened to blogging about things you like, as opposed to blogging about things so you can make money from them? The world of blogging sponsorships is about as fragmented as you can get, so it’s hard for companies to discern 1) who should get sponsorships and 2) what those bloggers should be paid.
  • Bloggers are not a sure thing – I know many bloggers who say, “Send me a sample, if I like it I will write about it.” This partly due to the idea of disclosure, and it’s partly due to the idea of trust, and it’s partly due to the fact that bloggers have limited time and resources compared to traditional media. But if a company isn’t even going to get a mention from a blogger, why should they send the products? It’s a business, not a charity.
  • Bloggers can’t deliver on ROI – PR people are extremely pressured to show return on investment these days. Even sending a book to review costs at least $5 – from an author’s perspective then, the blogger must be able to sell at least 5 books to see an acceptable ROI.
  • Bloggers are numerous – It’s too easy to start a blog these days. While it’s not easy to build a community, it’s certainly not as hard as say, building a newspaper or a magazine. This means there are a lot of bloggers out there with a couple thousand subscribers who could get traction for a product. A company has to eventually ask, “If I keep giving my product away to anyone with a blog, who will actually buy it?”

What do you think?

  • PR professionals, are bloggers meeting your expectations? Are bloggers producing the results you need to get the job done on behalf of your clients?
  • Bloggers, are PR people getting pushier in your experience?
  • How can we improve relationships between PR professionals and bloggers?

60 Days to Entrepreneurial FreedomOver 70% of people get a job from networking. As a entrepreneur, you technically already have a job; but you will inevitably go to informational/networking meetings to sell an idea, convince clients to hire you, or secure funding. Here’s how to get started:

Action Item #1: Land the meeting

It’s not easy, but I get meetings with many CEOs and other executives in the Chicago area. When people ask me how, I tell them it’s a fairly basic process – I email people and convince them to meet with me. If I’m trying to reach the CEO, I sometimes schedule a call with one of his direct reports first. I sometimes send a couple of follow-up emails. I sometimes ask other people in my network for referrals.

Be persistent. There are many ways to ask for something, but the key to getting it is almost always persistence. Everyone calls once, some call twice, but the people who land the meetings are the ones who called for as long as it took.

Action Item #2: Ace the meeting

It is not as difficult as you would think to research a company or a person thanks to Google. I research all sorts of things, from industry statistics, to competitors, to website statistics, to hobbies of the person I’m meeting. I also read through press releases and media coverage (all found on the internet) to understand the history of the company, the pain points, and what the management team cares about. If you do your research beforehand, you can make a good impression at the meeting.

Based on your research, you should know how much you can actually contribute to the networking meeting, and how much information you will have to ask for. This will help you set expectations for yourself and the person you are meeting with.

It’s essential to set expectations for a networking meeting so you don’t waste someone’s time. I have gone to meetings where a CEO just wants to chat over beers, and I’ve gone to meetings where the CEO wants a PowerPoint deck of my ideas and how to implement them. If you set expectations well, you can avoid being under-prepared and making a bad impression.

Also, don’t forget to articulate your interest and your value. There are two things people want to see in a networking meeting: enthusiasm or passion, and what you bring to the table. Make sure that you incorporate both these answers into your story about your history and your goals.

Use language that ties both of your interest and your value to the company, the person you’re meeting with, and yourself. It’s a tough balance, so practicing beforehand helps!

Action Item #3: Follow up

Often, you will not get an immediate offer from a networking meeting. That doesn’t mean it was a waste. Instead, you’ve gotten a contact, information, or a referral. Or you found a way to help the person with one of these three things. Be open to what someone can help you with, and good things will come.

Because networking meetings are not for closing deals, you have to follow-up and check in on the person within a reasonable time frame. This reminds the person of what you discussed, what you want, and what value you have to them. I generally follow up with a thank you email to begin with, and then follow up once more within a month.

What’s your most outrageous networking story?

Image Source: notsogoodphotography via FlickR

It’s job hunting season – but if you are looking for a job, the last thing you should be doing is building a network. Counterintuitive, perhaps, but here are three reasons why:

It’s Too Late

Building a network is a lot like planning your retirement; it takes a lot of little inputs over a long period of time. Both are built so you can cash in when you need it the most – at retirement, or in this case, when you need a job (or some other huge favor).

But if you need a job now and you haven’t been building your network, you are screwed. You may as well try opening your 401k at 50 – the math just doesn’t add up. And just like you won’t get by for 20 years on $100,000, you won’t land a great gig on a network held together by shoestrings.

So stop trying to build your network in hopes you will get a job from it. It’s too late. Instead, work on your charm and get a job that way. Then work on building your network in case your charm runs out and you need a job again.

The Law of Diminishing Returns Doesn’t Lie

Here’s what it takes to build a network: Emails. Lunch dates. Networking events. Social gatherings.

All of these take time. In fact, each thing on this list takes the same amount of time the first time you do it and the twentieth time you do it. So when you build a network, you are giving the same amount of time to each network connection. After a certain number of people, though, you start building very weak ties that aren’t going to help you in the end – when you need a job.

This is the law of diminishing returns. Same amount of input for each person, less results as you spread yourself too thin.

So consider first, how many people you can actually fit in your network. A strong connection is worth much more than ten weak ties – put your time where it matters, preferably before you need a job. Then when you need a job, use the strong connections you’ve built to get one, instead of wasting your energy on creating more weak ties.

You Already Know the Right People Anyway

Here’s the thing about getting a job: no matter how much you need a job to pay the bills, you should still try to get the best match that you can for your personality. Not only will you perform better, but you will also stay longer, which means less job hunting. Finding a job that matches your personality comes down to finding the types of people you should be working with.

It turns out you already have plenty of good network connections to find a group of people you will work well with. Like your ex-boyfriend you still talk to sometimes. Because really, good dating skills = good working skills, and people are drawn to others like them. So if you know someone you thought was a good date, he probably works with other people you will like too. Or if you have a friend you meet up with for lunch regularly, she might be able to score you an interview with her manager pal in another department.

In the end, your friends will get you a job, not your “network,” because your friends will connect you with people they like, who are probably like them. And you like your friends, right?

How would you use your network to get a job? Leave your thoughts in the comments section!